Terms of service

Welcome to Peace House. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. General Terms

By using this website, you confirm that you are legally able to enter into an agreement and that the information you provide to us is accurate and complete.

Peace House reserves the right to update, change, or replace any part of these Terms of Service at any time.

Your continued use of the website after any changes means that you accept the updated terms.

2. Products and Information

We make reasonable efforts to display product descriptions, images, packaging, sizes, and other information as accurately as possible.

However, actual product appearance, packaging, color, or presentation may vary slightly due to:

  • Packaging updates
  • Screen display differences
  • Supplier or production changes
  • Natural variation in botanical products

All product information is provided for general informational purposes.

Our wellness and personal-care products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, breastfeeding, taking medication, or have a medical condition, consult a qualified healthcare professional before using herbal or wellness products.

3. Orders

All orders are subject to availability and confirmation.

We reserve the right to:

  • Refuse or cancel an order
  • Limit quantities
  • Correct pricing or product information errors
  • Cancel orders where fraud or misuse is suspected

If we cancel an already-paid order, we will arrange an appropriate refund.

4. Pricing

All prices displayed on the website are shown in the applicable store currency unless otherwise stated.

Prices may change at any time without prior notice.

Any applicable delivery charges will be shown during checkout or communicated before order confirmation.

5. Cash on Delivery

Where Cash on Delivery is available, customers are expected to provide accurate contact and delivery details.

Peace House may contact the customer to confirm the order before dispatch.

We reserve the right to cancel COD orders where:

  • Contact information is incomplete or incorrect
  • The customer cannot be reached for confirmation
  • Previous orders were repeatedly refused without a valid reason
  • Fraudulent activity is suspected

6. Shipping and Delivery

Estimated delivery times are provided as a general guideline and are not guaranteed.

Delivery may be delayed due to circumstances outside our control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Operational disruptions

Peace House is not responsible for delays caused by courier companies or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and correct shipping address.

7. Returns and Refunds

Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy.

For hygiene and safety reasons, opened or used wellness, herbal, oil, or personal-care products may not be eligible for return unless they were received damaged, defective, or incorrect.

8. Product Use

Customers are responsible for reading and following the instructions provided on the product packaging or label.

Do not use a product if you are allergic or sensitive to any of its ingredients.

For topical products, a patch test is recommended before regular use.

Stop using a product and seek professional advice if you experience an unexpected reaction.

9. Website Use

You agree not to use this website:

  • For unlawful or fraudulent purposes
  • To violate the rights of others
  • To upload or transmit harmful code
  • To interfere with the security or operation of the website
  • To attempt unauthorized access to any part of the website or related systems
  • To copy or misuse our content, branding, or intellectual property without permission

10. Intellectual Property

All content on the Peace House website, including but not limited to:

  • Brand name
  • Logos
  • Product photography
  • Graphics
  • Website design
  • Text and written content
  • Marketing materials

is owned by or licensed to Peace House unless otherwise stated.

You may not copy, reproduce, distribute, or commercially use our content without prior written permission.

11. Third-Party Services and Links

Our website may use or link to third-party services such as payment providers, courier companies, social media platforms, or other external websites.

Peace House is not responsible for the content, policies, availability, or actions of third-party websites or service providers.

Use of third-party services may be subject to their own terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, Peace House will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these terms excludes any rights or protections that cannot legally be excluded under applicable law.

13. Accuracy of Information

We aim to keep our website information accurate and up to date.

However, errors may occasionally occur in:

  • Product descriptions
  • Prices
  • Availability
  • Promotions
  • Images
  • Website content

We reserve the right to correct errors and update information at any time.

14. Privacy

Your use of the website is also subject to our Privacy Policy.

We use customer information for legitimate purposes such as processing orders, providing customer support, and operating our store.

15. Changes to the Service

Peace House may modify, suspend, or discontinue any product, feature, promotion, or part of the website at any time without prior notice.

16. Governing Law

These Terms of Service will be governed by the applicable laws of Pakistan.

Any dispute relating to the use of our website, products, or services will be handled in accordance with applicable Pakistani law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Peace House

WhatsApp: 0323-3258482
Email: Fatimasethi23@gmail.com
Instagram: @peacehousehub
Facebook: Peace House Hub