Shipping policy

At Peace House, we aim to process and deliver your orders as smoothly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

Delivery Time

Estimated delivery time within Pakistan is usually:

3–7 business days

Delivery times may vary depending on:

  • Your city or location
  • Courier service availability
  • Public holidays
  • Weather conditions
  • Remote delivery areas
  • Unexpected courier or operational delays

Delivery estimates are approximate and are not guaranteed.

Delivery Areas

We currently deliver to locations across Pakistan, subject to courier service availability.

Some remote or restricted areas may require additional delivery time or may not be serviceable.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

Shipping charges may vary depending on:

  • Order size
  • Delivery location
  • Courier charges
  • Current shipping promotions

Any free-shipping offer, if available, will be subject to the conditions shown on the website.

Cash on Delivery

Cash on Delivery may be available for eligible orders within Pakistan.

Customers are requested to provide:

  • Correct full name
  • Complete delivery address
  • Active phone number
  • Any important delivery instructions

Please ensure someone is available to receive the parcel and make payment when the courier arrives.

Order Confirmation

For certain orders, Peace House may contact the customer through phone or WhatsApp for confirmation.

Orders may be delayed or cancelled if:

  • Contact information is incorrect
  • The customer cannot be reached
  • The delivery address is incomplete
  • The order cannot be verified

Tracking Your Order

Where tracking information is available, it may be shared with you after your order has been dispatched.

Please allow some time after dispatch for courier tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If an order is delayed, returned, or delivered incorrectly because of an incorrect address, phone number, or customer-provided information, Peace House may not be responsible for the resulting delivery issue.

Additional shipping charges may apply if the parcel needs to be shipped again.

Failed Delivery Attempts

Courier companies may attempt to contact you before or during delivery.

If delivery fails because:

  • The customer is unavailable
  • The phone number is unreachable
  • The parcel is refused
  • The address is incorrect

the parcel may be returned to us.

If the customer requests reshipment, additional delivery charges may apply.

Damaged Parcels

If your parcel arrives visibly damaged, leaking, or with an incorrect product, please contact us within 48 hours of delivery.

We may request photos or a short video of:

  • The parcel
  • Shipping packaging
  • Product received
  • Any visible damage

Once the issue is reviewed, we will assist according to our Return and Refund Policy.

Delays Outside Our Control

Peace House is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, extreme weather, public holidays, strikes, natural events, or other operational disruptions.

However, we will make reasonable efforts to assist you with delivery-related concerns.

Contact Us

For shipping, delivery, or tracking questions, contact us:

Peace House

WhatsApp: 0323-3258482
Email: Fatimasethi23@gmail.com
Instagram: @peacehousehub
Facebook: Peace House Hub