Refund policy

At Peace House, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to assist you.

Returns

You may request a return within 2 days of receiving your order.

To be eligible for a return:

  • The product must be unused and unopened.
  • The original packaging and seals must be intact.
  • The product must be in the same condition in which it was received.
  • Proof of purchase or order details may be required.

For hygiene and safety reasons, opened or used herbal powders, oils, or personal-care products cannot be returned unless the product was damaged, defective, or incorrect when delivered.

Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Leaking
  • Incorrect
  • Missing from your order

Please contact us within 48 hours of delivery.

We may ask you to provide clear photos or a short video of the product and packaging so we can review the issue.

Once verified, we may offer a replacement or refund, depending on the situation.

Non-Returnable Items

We cannot accept returns for:

  • Products that have been opened or used
  • Products with broken or removed seals
  • Products damaged after delivery due to improper handling
  • Items returned without their original packaging
  • Products purchased more than 7 days before the return request
  • Change-of-mind returns for opened wellness or personal-care products

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through an available payment method.

For Cash on Delivery (COD) orders, refunds may be issued through an agreed bank account or another available payment method after confirmation with the customer.

Please allow a few business days for the refund to be processed after approval.

Shipping Charges

Original delivery charges are generally non-refundable.

If the return is due to an error from Peace House, such as receiving the wrong or damaged product, we will assist with the return or replacement process.

For returns made for other eligible reasons, the customer may be responsible for return shipping charges.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been dispatched. Once an order has been shipped, it will be subject to our return policy.

Contact Us

For return, refund, replacement, or order-related questions, contact us at:

WhatsApp: 0323-3258482
Email: Fatimasethi23@gmail.com
Instagram: @peacehousehub
Facebook: Peace House Hub

We aim to respond to customer queries as quickly as possible.